So, when I decided that I needed a new oyster piece of jewelry, I went straight to the Mark Lexton Collection website to shop. On November 29, I placed an order, on the website, for a 14kt oyster pendant and cord. Well, after placing the order, I decided that I would rather have the 35" pearls...not the same price....emailed Lisa..No problem was her response...I then decided that I wanted the pearls to be 36", the next day I changed my mind and wanted to keep the 35"..... During this entire mind changing process, Lisa just said..whatever you want...Well, a couple of days later, my beautiful pearls, with the oyster clasp, arrived at my door, all 35" wrapped for Christmas....I, of course, unwrapped them so that I could wear them to work the next day! I am going to order the 14K oyster pendant and cord next! The best customer service that I have ever had! Thank you Lisa.